Installation and Licensing
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      End of Life FAQ for older versions of Invivo

      These FAQs provide transparency and guidance to help all legacy customers through the EOL process.

      1. What does "end of life" (EOL) mean for my software version? 
        1. When a version of the software reaches "end of life", it means that it will no longer receive updates, including security patches, new features, license transfers, or customer support.  
          1. We strongly recommend upgrading to a supported version to ensure the security and functionality of your software. 
      2. How will this impact my current operations? 
        1. Post-EOL, your software will continue to function, unless you are a network license user, but you will no longer receive any technical support or updates, including bug fixes and security patches. This could leave your system vulnerable to potential issues and security risks.
          1. If you are a network license user please fill out the form on this page to migrate or upgrade to perpetual licenses.  
      3. What are the risks of continuing to use an unsupported software version?
        1. Continuing to use an unsupported software version may expose you to several risks:
          1. Security Vulnerability
            1. Without further security updates or patches, your system becomes more susceptible to cyber threats. 
          2. Software Incompatibility
            1. New third-party integrations or hardware may no longer be compatible, affecting your workflows and efficiency.
          3. Lack of Technical Support
            1. We will no longer be able to offer technical assistance for any issues encountered with outdated versions.
      4. When is the exact EOL date for my software?  
        1. The exact EOL date is 12/31/2024 for versions prior to Invivo 6.5. After this date, all support and updates for the legacy version will cease. 
        2. Invivo6.5 will reach EOL early next year, March 31st, 2025. After this date every version of Invivo prior to 7 will not receive updates, support, or security patches.  
      5. What are my options now that my version is nearing EOL? 
        1. Your options include:
          1. Upgrading to the latest version:  
            1. We recommend upgrading to the current version of our software to maintain full support, cyber security updates, and access to new features. 
          2. Keep your current version of Invivo
            1. Post-EOL, your software will continue to function, unless you are a network license user, but you will no longer receive any technical support or updates, including bug fixes and security patches. This could leave your system vulnerable to potential issues and security risks.
              1. If you are a network license user please fill out the form on this page to migrate or upgrade to perpetual licenses.  
      6. I have Invivo6 Plus. Is my version going to EOL on 12/31/2024? 
        1. Currently Invivo6 Plus will function normally until March 31st, 2025. You will need to upgrade to 7 before this date to take advantage of future updates and new features. You can learn the differences between 6.5 Plus and 7 here. 
      7. How can I upgrade to the latest version if you are up to date on your Maintenance? 
        1. Upgrading is straightforward. You can: 
          1. Download the latest version by logging into your Invivo Workspace account. Instructions on how to download the latest version can be found here. 
          2. Contact support for assistance with the migration or upgrade process. 
          3. Review the upgrade guide here for step-by-step instructions.
      8. How can I upgrade to the latest version if I don't pay for Maintenance? 
        1. Fill out the form on this page with the requested information and we will get back to you with information on how to upgrade to the latest version of Invivo. 
      9. What new features and benefits does the latest Invivo version offer? 
        1. The latest version includes significant improvements! Please check out this page here or this video. 
      10. Will I lose any data or custom settings during the upgrade? 
        1. No data is lost during an upgrade since Invivo does not inherently store patient data. Typically, software settings are maintained, however there are some instances where the user may need to reinput these settings into Invivo7. We recommend noting your software settings before upgrading.  
      11. If I maintain my legacy version of Invivo, will I still be able to request license transfers and recovery? Will the installer still be accessible? 
        1. No, license transfers for older versions of Invivo are no longer available. You must upgrade to Invivo7 in order to use your license on another computer. The installer, however, will still be available to you.  
      12. Can I still use my network license once I upgrade to the new version of Invivo? 
        1. No, once your version of Invivo reaches its End of Life, network licenses will become inactive and no longer have access to the software. To continue using the software, network license holders will need to migrate to perpetual version. 
        2. Every network license will be exchanged for 4 perpetual licenses based on the current amount of network licenses you own. 
          1. If you are a network license user please fill out the form on this page to migrate or upgrade to perpetual licenses.  
      13. Can I still purchase extended support for my legacy version? 
        1. Yes, you can! Please contact our Customer Success Team at (408) 333-3484 to activate support for your legacy license. We’ll also assist you in upgrading to the latest version for continued support and functionality.  
      14. How long will it take to upgrade? 
        1. The full upgrade process generally takes less than 15 minutes, but it may take slightly longer depending on the number of computers that the new version needs to be installed one. 
      15. What happens if I don't upgrade before the EOL date? 
        1. After the 12/31/2024, for versions prior to Invivo6.5 and 03/31/2025 for Invivo6.5 you will no longer have access to technical support, your software will not receive any updates, you will not be able to transfer your license to another machine, and any network licenses will no longer function. If any issues arise after EOL, your only option will be to upgrade to a supported version to receive assistance. 
      16. I am currently on a Maintenance plan and need help with my upgrade. 
        1. Please reach out to our support team at 408.333.3484 ext. 2 or support@osteoidinc.com. Don't have time to wait on the phone? Fill out this form and we will reach out to you about updating to Invivo7. We're happy to assist you with any questions or concerns about the EOL process or upgrading your software. 
      17. Are there discounts or promotions for upgrading? 
        1. Occasionally, we offer special promotions for customers transitioning from legacy versions. Use the form on this page to inquire about any current offers or incentives for upgrading.