---
title: Why am I not receiving Invivo Workspace email notifications?
description: Trouble receiving Invivo Workspace notifications and accessing email links (Gmail)
---

[Skip to content](https://learn.osteoidinc.com/why-am-i-not-receiving-invivoworkspace-email-notifications#main-content)

English

Show submenu for translations

![OsteoidHelpCenter\_logo.png\]](https://learn.osteoidinc.com/hs-fs/hubfs/OsteoidHelpCenter_logo.png?height=40&name=OsteoidHelpCenter_logo.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to osteoidinc.com

 Go to osteoidinc.com

 Invivo Products Knowledge Base

- There are no suggestions because the search field is empty.

1. [Home](https://learn.osteoidinc.com/?hsLang=en)
2. [Invivo Workspace](https://learn.osteoidinc.com/invivo-workspace?hsLang=en)
3. [Troubleshooting](https://learn.osteoidinc.com/invivo-workspace?hsLang=en#troubleshooting)

# Why am I not receiving Invivo Workspace email notifications?

## Trouble receiving Invivo Workspace notifications and accessing email links (Gmail)

#### Symptoms:

- You are not receiving the automated Invivo Workspace Notifications email

and/or

- The navigation links for account verification, recovery (for locked accounts), scans received, etc. are not working

#### Solution:

This may be due to your Gmail accounts spam security settings.

To resolve this issue please follow the below instructions from within your Gmail account:

1. Navigate to the Spam folder 
     1. ![](https://learn.osteoidinc.com/hs-fs/hubfs/image-png-Jul-28-2022-09-27-58-15-PM.png?width=529&name=image-png-Jul-28-2022-09-27-58-15-PM.png)
2. Click on one of our emails (Invivo Workspace \<noreply@osteoidinc.com\>)
3. Select the “Not Spam” option at the top of the page. 
     1. ![](https://learn.osteoidinc.com/hubfs/image-png-Jul-28-2022-09-45-16-54-PM.png)
4. The email should now be in your inbox.

By doing this all Osteoid emails (including Invivo Workspace notifications) will then go to the Inbox and the links will function properly.

For any additional questions please contact our support team at [support@osteoidinc.com](mailto:support@osteoidinc.com)

- [Invivo6 and Invivo6 Plus](https://learn.osteoidinc.com/invivo6-and-invivo6-plus?hsLang=en#main-content)

    - [System Requirements](https://learn.osteoidinc.com/invivo6-and-invivo6-plus?hsLang=en#system-requirements)
    - [Installation and Licensing](https://learn.osteoidinc.com/invivo6-and-invivo6-plus?hsLang=en#installation-and-licensing)
    - [Functions](https://learn.osteoidinc.com/invivo6-and-invivo6-plus?hsLang=en#functions)
- [Invivo Workspace](https://learn.osteoidinc.com/invivo-workspace?hsLang=en#main-content)

    - [Getting Started](https://learn.osteoidinc.com/invivo-workspace?hsLang=en#getting-started)
    - [Managing files](https://learn.osteoidinc.com/invivo-workspace?hsLang=en#managing-files)
    - [Sharing and collaboration](https://learn.osteoidinc.com/invivo-workspace?hsLang=en#sharing-and-collaboration)
    - [Using the Web Viewer](https://learn.osteoidinc.com/invivo-workspace?hsLang=en#using-the-web-viewer)
    - [Troubleshooting](https://learn.osteoidinc.com/invivo-workspace?hsLang=en#troubleshooting)
    - [Admin Management](https://learn.osteoidinc.com/invivo-workspace?hsLang=en#admin-management)
- [Invivo Guide](https://learn.osteoidinc.com/invivo-guide?hsLang=en#main-content)

    - [General Information](https://learn.osteoidinc.com/invivo-guide?hsLang=en#general-information)
- [Invivo Desktop](https://learn.osteoidinc.com/invivo-desktop?hsLang=en#main-content)

    - [System Requirements](https://learn.osteoidinc.com/invivo-desktop?hsLang=en#system-requirements)
    - [Installation and Licensing](https://learn.osteoidinc.com/invivo-desktop?hsLang=en#installation-and-licensing)
    - [Functions](https://learn.osteoidinc.com/invivo-desktop?hsLang=en#functions)
- [Invivo One](https://learn.osteoidinc.com/invivo-one?hsLang=en)
- [User Manuals](https://learn.osteoidinc.com/user-manuals?hsLang=en)
- [Invivo7 Training Videos](https://learn.osteoidinc.com/invivo7-training-videos?hsLang=en)
- [Invivo Legacy Training Videos](https://learn.osteoidinc.com/invivo-legacy-training-videos?hsLang=en#main-content)

    - [Invivo 6.0](https://learn.osteoidinc.com/invivo-legacy-training-videos?hsLang=en#invivo-6-0)
    - [Invivo 5.4](https://learn.osteoidinc.com/invivo-legacy-training-videos?hsLang=en#invivo-5-4)
    - [Medical Design Studio](https://learn.osteoidinc.com/invivo-legacy-training-videos?hsLang=en#medical-design-studio)

[![](https://learn.osteoidinc.com/hs-fs/hubfs/OsteoidLogo-Horizontal-LightBKD-1.png?width=262&height=58&name=OsteoidLogo-Horizontal-LightBKD-1.png)](http://osteoidinc.com)

Osteoid Help Center

Copyright © 2026, Osteoid Inc.