Occasionally your computer needs help routing files to the appropriate application to open them.
If your files download as an Adobe file type, first ensure your document was sent as .dcm or .inv file types. Once this is confirmed, right click on your downloaded file and choose "Open with". You will want to find your Invivo application on the available list. If it is not in the initial list, click "choose a different app" until you find InvivoDental or InvivoDental Viewer. To save this change you can click the option at the bottom to "always use this app". Once you have selected InvivoDental, you will now see the correct icon next to your file.